Contacts

For this plan or program: Phone Hours Website/Email
401(k) Savings 866-927-4968 Monday – Friday
8:30 AM to 4:30 PM ET
www.ybr.com/jhancock
“A Better City” transportation Management Association (ABC TMA) 617-502-6254 Monday – Friday
9:00 AM to 5:00 PM ET
https://www.abctma.com/commuter-programs/workout-to-work
www.abctma.com
AskHR 877-455-2055 (x275471) 8:00 AM to 6:00 PM ET Use the AskHR tool on MFCentral
Benefit Coverages
John Hancock Benefits Center
Your Spending Account (YSA)
866-927-4968 Monday – Friday
8:30 AM to 4:30 PM ET
www.ybr.com/jhancock
Bright Horizons National Back-Up Care Services 877-242-2737 Open 24/7 www.careadvantage.com/manulife
User ID: Manulife
Password: mlcares
Delta Dental
Voice Response (IVR):
Available 24 hours a day, 7 days a week
844-233-4527 Monday – Thursday
8:30 AM to 8:00 PM ET
Friday
8:30 AM to 4:30 PM ET
www.deltadentalma.com/
Express Scripts (ESI) 855-667-8599 Monday – Friday
Open 24/7
www.express-scripts.com
Global Share Ownership Plan (GSOP) 866-675-0263 Monday – Friday
8:00 AM to 8:00 PM ET
www.manulife.com/gsop
DL-manulifeadmin@conduentHRS.ca
Hyatt Legal Plan
(a Met Life Company)
800-821-6400 Monday – Friday
8:00 AM to 8:00 PM ET/EDT
www.legalplans.com/
International SOS 215-942-8226 Open 24/7 www.internationalsos.com/
John Hancock Financial Center 888-955-5432 Monday – Friday
8:30 AM to 6:00 PM ET
Visit the John Hancock Financial Center website.
Kaiser Permanente 800-966-5955 Monday – Friday
8:00 AM to 5:00 PM HST
Saturday
8:00 AM to 12:00 PM HST
www.kaiserpermanente.org
Liberty Mutual Auto & Home Insurance 800-867-1733 Monday – Friday
7:00 AM to 1:00 AM ET
Saturday
7:00 AM to 11:30 PM ET
Sunday
9:00 AM to 10:00 PM ET
www.libertymutual.com/johnhancock
LifeWorks 888-456-1324 Open 24/7 portal.lifeworks.com
User ID: jhancock
Password: lifeworks
Lincoln Financial Disability Insurance (formerly Liberty Mutual) 888-526-5763 Open 24/7 www.MyLincolnPortal.com
(Use company code HANCOCK)
MetLife Auto/Home Insurance 800-438-6381 Monday – Friday
8:00 AM to 11:00 PM ET
Saturday
9:00 AM to 5:00 PM ET
www.metlife.com/johnhancock
MetLife
  • Group Life Insurance
  • Critical Illness
  • Accident Plan
800-638-6420 Monday – Thursday
8:00 AM to 8:00 PM ET
Friday
8:00 AM to 5:00 PM ET
www.ybr.com/jhancock
Nationwide Pet Insurance 855-874-4944 Monday – Friday
5:00 AM to 7:00 PM PT
Saturday
7:00 AM to 3:30 PM PT
poi8.petinsurance.com/benefits/john-hancock-life-insurance-co-usa
OneMedical 617-419-2893 Monday – Friday
9:00 AM to 5:00 PM ET
https://www.onemedical.com/bos/services/
Optum Bank
  • Health Savings Account (HSA)
866-234-8913 Monday – Friday
8:00 AM to 10:00 PM ET;
Saturday and Sunday
9:00 AM to 5:30 PM; ET. Automated information is available 24/7
www.optumbank.com
Portsmouth Transportation Management Association 603-743-5777
Ext. 109
Monday – Friday
9:00 AM to 5:00 PM ET
http://commutesmartseacoast.org/
UnitedHealthcare (UHC) 844-376-0323 Monday – Friday
8:00 AM to 8:00 PM
www.myuhc.com
Vision Service Plan (VSP) 800-877-7195 Monday – Friday
5:00 AM to 8:00 PM PST
Saturday
7:00 AM to 8:00 PM PST
Sunday
7:00 AM to 7:00 PM PST
jhancock.vspforme.com
www.vsp.com/
Vitality 877-224-7117 Monday – Friday
9:00 AM – 6:00 PM ET
www.powerofvitality.com
WageWorks 877-924-3967 Monday – Friday
8:00 AM to 8:00 PM ET
https://participant.wageworks.com

John Hancock and Manulife Financial reserve the right to modify or amend, at any time and in any way whatsoever, the terms of these plans, including eligibility requirements, and to terminate the plans completely.